Terms of Service

1. Acceptance of Terms

By using our website, submitting an enquiry, or signing a project agreement, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction), have the authority to enter into binding agreements, and accept these Terms in full.

2. Our Services

Diskweb IT Solutions provides the following professional services:

• Custom web development (PHP, MySQL, Laravel, and related technologies)
• Mobile application development (React Native, Android, iOS)
• CRM and ERP software development
• E-commerce store development
• UI/UX design
• SEO and digital marketing
• Cloud hosting, deployment, and technical support

The scope of any specific engagement is defined in the signed Statement of Work (SOW) or project proposal.

3. Project Engagement Terms

3.1 Scope and Requirements

All projects begin with a clearly defined scope document. Work outside the agreed scope will be quoted and billed separately. Clients are responsible for providing accurate requirements, content, and approvals in a timely manner.

3.2 Timelines

Estimated timelines are provided in good faith and are subject to timely receipt of client materials, feedback, and approvals. Delays caused by client-side inaction may extend delivery dates accordingly.

3.3 Client Responsibilities

• Providing required content (text, images, branding assets) on time
• Reviewing and approving deliverables within 5 business days of submission
• Designating a single point of contact for project communication
• Ensuring all materials provided are owned by you or properly licensed

3.4 Revisions

Each project phase includes a reasonable number of revisions as specified in the proposal. Excessive revision cycles outside the agreed scope may incur additional charges.

4. Payment Terms

• Advance payment: All projects require a minimum 50% advance before work commences.
• Milestone payments: Remaining balance is split across agreed milestones as defined in the proposal.
• Final payment: Full payment is due before final handover of code, credentials, or deliverables.
• Late payments: Invoices unpaid after 7 days from due date may attract a 2% per month late fee.
• Refunds: Advance payments are non-refundable once development work has commenced unless we fail to deliver as agreed.
• GST: All prices are exclusive of GST (18%) unless stated otherwise. GST is charged as per Indian tax regulations.

Payment methods accepted: bank transfer (NEFT/RTGS/IMPS), UPI, Razorpay.

5. Intellectual Property

5.1 Ownership upon full payment

Upon receipt of full payment, all custom code and design assets created specifically for your project are assigned to you. You receive full ownership of the deliverables.

5.2 Our retained rights

• We retain ownership of any proprietary frameworks, libraries, boilerplate code, and tools developed independently by Diskweb.
• We reserve the right to display your project in our portfolio unless you request confidentiality in writing.

5.3 Third-party components

Open-source components used in your project retain their original licences (MIT, GPL, etc.). We will disclose all third-party components used.

5.4 Non-payment

Until full payment is received, all deliverables remain the intellectual property of Diskweb IT Solutions.

6. Confidentiality

Both parties agree to keep confidential any business information, technical specifications, pricing, and proprietary data shared during the engagement. This obligation survives termination of the agreement for 3 years.

We do not share your project details, credentials, or business data with any third party without your explicit written consent, except as required by law.

7. Limitation of Liability

To the maximum extent permitted by applicable Indian law:

• Diskweb IT Solutions' total liability for any claim arising from our services shall not exceed the total amount paid by you for the specific project giving rise to the claim.
• We are not liable for indirect, incidental, consequential, or special damages, including loss of profits, data loss, or business interruption.
• We are not responsible for issues caused by third-party services, hosting providers, APIs, or infrastructure outside our control.

8. Warranties & Representations

What we warrant

• Deliverables will substantially conform to the agreed specifications
• We will use commercially reasonable skill and care in providing services
• We will not knowingly infringe third-party intellectual property rights

Disclaimer

Our website and services are provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement, except as expressly stated in your project agreement.

9. Termination

Either party may terminate a project engagement by giving 14 days' written notice. In such cases:

• You will be invoiced for all work completed up to the termination date at our standard hourly rate.
• Advance payments will be applied against work completed; unused balance (if any) will be refunded.
• Work product created to date will be delivered upon settlement of all outstanding invoices.

We reserve the right to suspend or terminate services immediately if you breach these Terms, fail to make payment, or engage in illegal or harmful conduct.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising out of or relating to these Terms or our services shall first be attempted to be resolved through good-faith negotiation.

If negotiation fails, disputes shall be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana, India.

11. Changes to Terms

We may revise these Terms at any time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after changes constitutes acceptance of the revised Terms.

For ongoing project engagements, the Terms in force at the time the project agreement was signed shall govern that engagement, unless both parties agree in writing to apply updated Terms.

12. Contact Us

For any questions about these Terms, please contact us: