Knowledge Base

Frequently Asked Questions

Everything you need to know about our services, pricing, timelines, and process — answered honestly and in plain language.

50 Questions Answered
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Our Services

8 questions
We offer a comprehensive range of IT services: custom website development, mobile app development (Android, iOS, cross-platform), CRM & ERP systems, UI/UX design, SEO & digital marketing, cloud hosting, and ongoing maintenance. Every project is built from scratch — no page builders, no templates — ensuring performance, security, and scalability. Explore all services →
Yes. We build fully custom e-commerce platforms with product catalogues, shopping carts, secure payment gateways (Razorpay, Stripe, PayU), order management, and admin dashboards. We work with both small businesses launching their first store and established retailers scaling to thousands of products.
Absolutely — this is one of our core specialisations. We design and build fully custom CRM and ERP systems tailored to your exact business workflows. Whether you need lead management, inventory tracking, HR modules, billing, or multi-branch operations, we build systems that fit you — not the other way around. Custom systems outperform generic software for growing Indian businesses in the long run.
Yes. We develop native Android (Kotlin), native iOS (Swift), and cross-platform apps using React Native. For most business apps, React Native delivers near-native performance while saving budget — you get one codebase for both platforms. We handle design, development, API integration, Play Store/App Store submission, and post-launch updates.
Yes. Website redesigns are a significant part of our work. We audit your existing site for speed, UX, SEO, and conversion performance, then redesign it with measurable improvements. Existing content and SEO rankings are carefully preserved during migration. Many clients see a 40–70% increase in engagement after a redesign.
Yes. Our UI/UX design service is available standalone for clients who need Figma designs, prototypes, user flows, or design systems — then hand them off to their own developers. We deliver wireframes, high-fidelity mockups, interactive prototypes, and design documentation.
Yes. We regularly integrate Razorpay, Stripe, PayU, CCAvenue, Google Maps, WhatsApp Business API, Twilio (SMS), Shiprocket, DTDC, social media APIs, GST billing APIs, and more. Custom API integration is a standard part of most web and app projects we undertake.
Yes. We offer managed hosting recommendations and setup (Hostinger, DigitalOcean, AWS, Cloudflare) with proper server configuration, SSL certificates, daily backups, CDN, and security hardening. We can manage your hosting on your behalf or hand over full control to you.

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Pricing & Budget

7 questions
Pricing varies by scope and complexity: Basic business website (5–10 pages): ₹15,000–₹40,000. Advanced business website with custom UI, animations, blog, contact forms: ₹40,000–₹1,00,000. Custom web application (CRM, portal, marketplace): ₹1,00,000–₹5,00,000+. E-commerce: ₹30,000–₹2,00,000+. Every quote is detailed and transparent — no hidden costs. Get a free estimate →
A simple informational app: ₹50,000–₹1,50,000. A business app with login, APIs, and admin panel: ₹1,50,000–₹4,00,000. A complex app (marketplace, on-demand, social): ₹4,00,000+. Using React Native (cross-platform) reduces cost by 30–40% compared to building separate native apps.
We primarily work on fixed-price contracts for defined-scope projects — you know exactly what you'll pay before we start. For ongoing development retainers, digital marketing, or maintenance, we offer monthly packages. Hourly billing is available for consulting engagements and scope-extension work.
We typically follow a milestone-based payment model: 40% advance to begin, 30% at mid-project (design/development phase), and 30% on final delivery and approval. For larger projects, we structure more milestones. We accept bank transfer, UPI, Razorpay, and international wire transfers.
No hidden costs. Our proposals detail every deliverable and its cost upfront. Third-party costs (hosting, domain, stock images, API subscriptions) are always disclosed separately. Post-delivery, any bug fixes within the warranty period are free. Beyond that, ongoing changes are covered by maintenance packages or billed transparently per change.
Yes. We offer startup packages with reduced upfront costs and deferred payment options for early-stage founders. NGOs and not-for-profit organisations receive special pricing. Contact us with details about your initiative and we'll work out a fair arrangement.
Yes. Diskweb IT Solutions is GST registered. We issue proper GST-compliant invoices for all services, which are valid for business expense claims and input tax credit (ITC). For international clients, we issue invoices in the appropriate foreign currency.

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Process & Timeline

8 questions
A standard business website (5–10 pages) takes 2–4 weeks. A custom web application with backend logic, CMS, and admin panel takes 4–12 weeks. A complex marketplace or SaaS platform takes 3–6 months. Timelines depend on your responsiveness during reviews and content readiness. We share a detailed project schedule before work begins.
Our process: 1. Discovery — understand your goals, audience, and competitors. 2. Proposal — detailed scope, timeline, and pricing. 3. Design — wireframes and high-fidelity UI mockups for your approval. 4. Development — frontend, backend, integrations. 5. Testing — cross-browser, mobile, performance, security. 6. Launch — server deployment, DNS, SSL. 7. Handover — documentation and training. 8. Support — ongoing maintenance if needed.
Your involvement is key at three points: requirements gathering at the start, design approvals mid-project, and final review before launch. We handle everything in between. Most clients spend 2–4 hours per week on feedback and approvals. Clear, timely feedback from your side prevents delays significantly.
Ideally: your logo (or brief for a new one), photos/images, existing text content or key messages, and any brand guidelines. If you don't have content ready, we can help — our team provides SEO-optimised content writing and can source royalty-free images. Starting without content causes the most common project delays, so we recommend discussing this early.
Yes, within reason. Our contracts include a defined number of revision rounds at each stage. Minor changes (copy edits, colour tweaks) are included. Scope changes (new features, additional pages, restructured flows) are quoted separately. We communicate clearly when a request falls outside the agreed scope — no surprises.
We use a combination of WhatsApp for quick updates, email for formal approvals, and Google Meet / Zoom for milestone reviews. You get a dedicated project contact from our team, so you're never passed around between departments. We provide weekly status updates on all active projects.
If delays are caused by our side, we absorb the extra time at no additional cost. If delays are caused by late content delivery, change requests, or extended approval cycles from your side, the timeline adjusts accordingly. We communicate delays proactively and never leave you guessing about project status.
Yes. We sign NDAs (Non-Disclosure Agreements) for all projects upon request. We also provide a formal Service Agreement outlining deliverables, timelines, payment terms, IP ownership, and support terms. These are standard practice for all medium-to-large projects.

Technical Questions

8 questions
Our core stack: Backend — PHP 8+, Laravel, Node.js, MySQL 8+, PostgreSQL. Frontend — React.js, Vanilla JS (ES6+), CSS3, HTML5. Mobile — React Native, Swift, Kotlin. DevOps — Linux servers, Nginx, Apache, Docker, Git, CI/CD pipelines. Tools — Figma for design, Postman for APIs, Git for version control. We do not use WordPress, Wix, or drag-and-drop builders for client projects.
Yes — 100% always. Every website we build is fully responsive and tested across all device sizes: 360px small Android, iPhone SE/14/15 Pro Max, tablets at 768px–1024px, laptops at 1366px, desktops at 1440px, and ultrawides beyond 1600px. Mobile responsiveness is a non-negotiable standard, not an optional add-on.
We target a Google PageSpeed score of 85+ on mobile and 95+ on desktop for all projects. We achieve this through: zero CDN dependencies (self-hosted assets), minified CSS/JS, image optimisation (WebP format, lazy loading), server-side caching, Gzip/Brotli compression, and optimised database queries. Fast websites rank better and convert better.
Yes. Upon final payment, full IP ownership transfers to you. You receive all source code, database files, design files (Figma), and documentation. You are free to host anywhere, modify with any developer, and use the code commercially. We do not retain licensing claims over custom work we build for clients.
Security is built in at every layer. We implement: SSL/TLS certificates, prepared statements (preventing SQL injection), XSS prevention (output escaping), CSRF tokens on all forms, input validation at the server layer, brute-force protection on login pages, security headers (X-Frame-Options, CSP, HSTS), and regular dependency updates.
Yes. We can deploy to any hosting environment: shared hosting (Hostinger, GoDaddy, SiteGround), VPS (DigitalOcean, Linode, Vultr), cloud (AWS, GCP, Azure), or dedicated servers. We request access credentials, configure the server appropriately, and complete deployment. We document everything so your team can manage it going forward.
Yes. We build multilingual websites with proper hreflang tags, language switchers, and RTL support for languages like Arabic. Common language combinations we handle: English + Hindi, English + Tamil, English + Arabic. Content management for multiple languages is available through the CMS admin panel.
Yes. For projects with a CMS, we provide a video walkthrough and written documentation showing you how to add/edit blogs, portfolio items, team members, pages, and other content. Our admin panels are designed to be intuitive — no coding knowledge required for routine content updates.

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SEO & Digital Marketing

7 questions
Our SEO service covers: Technical SEO (Core Web Vitals, structured data, sitemap, robots.txt, canonical tags, hreflang), On-Page SEO (title tags, meta descriptions, H1–H6 hierarchy, internal linking, keyword optimisation), Content SEO (blog strategy, pillar pages, programmatic pages), Local SEO (Google Business Profile, NAP consistency, local citations), and Link Building (authority backlinks, guest posts). See all services →
SEO is a long-term investment. Typically: Month 1–2: Technical fixes, on-page optimisation, indexing improvements. Month 3–4: Keyword ranking improvements begin, traffic uplift starts. Month 6+: Significant organic traffic growth, lead generation from SEO. Competitive niches take longer; new domains need 3–6 months before Google gives them full authority. Anyone promising Page 1 rankings in 30 days is misleading you.
Yes. Local SEO is one of our strengths. We help businesses rank in Google Maps / Local Pack and for local queries like "web development company in Gurugram" or "IT company near DLF Cyber City." Services include: Google Business Profile optimisation, local keyword targeting, NAP consistency across directories, review acquisition strategies, and hyperlocal content pages.
Yes. We manage Google Search Ads, Display Ads, Shopping Ads, and Meta (Facebook & Instagram) Ads. Our campaigns are ROI-focused: keyword research, audience targeting, landing page optimisation, A/B testing, and monthly performance reporting. Ad spend is your budget; we charge a management fee separately.
AEO (Answer Engine Optimisation) is the practice of optimising content to appear in AI-generated answers (Google AI Overviews, ChatGPT, Perplexity, Bing Copilot). We implement AEO through structured FAQ schema, detailed how-to content, clear entity definitions, authoritative long-form content, and proper structured data markup. As AI search grows in India, AEO is increasingly important alongside traditional SEO.
Yes. Every SEO client receives a monthly report covering: keyword ranking positions and movement, organic traffic trends (GA4), Google Search Console impressions and CTR, Core Web Vitals scores, backlinks acquired, tasks completed, and next-month priorities. No vanity metrics — only data that connects to business outcomes.
Yes. "Near me" and "in [city]" searches are dominated by Google Business Profile (GBP) and local relevance signals. We optimise your GBP listing, add location-specific landing pages, build local citations, and create content targeting your exact service area. We've helped multiple Gurugram businesses dominate local search results in competitive categories.

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Support & Maintenance

6 questions
Yes. All projects include a 30-day free warranty period post-launch covering bug fixes. Beyond that, we offer structured Annual Maintenance Contracts (AMC) and monthly support packages covering security updates, performance monitoring, backups, content updates, and feature additions. You decide the level of ongoing involvement you need.
Our support SLAs: Critical issues (site down, security breach) — response within 2 hours. High priority (major functionality broken) — response within 4 hours. Normal requests (content changes, minor fixes) — response within 24 hours. Feature additions — scoped and scheduled within 48 hours. Support is available Mon–Sat, 9am–6pm IST, with emergency coverage for critical issues.
Yes. For clients on maintenance packages, we configure automated daily backups stored off-server (separate cloud storage). Backups include both files and database. We test restore procedures quarterly. For e-commerce and high-traffic sites, we recommend real-time incremental backups which we can configure on request.
Absolutely. We design all projects with scalability in mind. Adding features post-launch — new modules, integrations, pages, or functionality — is straightforward because the codebase is well-structured. Many clients start with a core product and add features iteratively as their business grows. Contact us to scope any addition.
You own everything — source code, database, design files, documentation. We have no lock-in mechanism. If you decide to work with another developer, we provide a clean handover package including all files, database exports, credentials, and technical documentation. We hope you'll stay, but we'll never hold your project hostage.
Yes, for clients on maintenance plans. We set up 24/7 uptime monitoring (alerts within 60 seconds of downtime), security scanning (malware detection, vulnerability alerts), and performance monitoring (server response time, Core Web Vitals). Monthly reports include uptime percentage and any incidents during the month.

About Diskweb IT Solutions

6 questions
Yes. Diskweb IT Solutions is MCA (Ministry of Corporate Affairs) registered and GST compliant. We are an officially registered IT company headquartered at Sector 105, Gurugram, Haryana 122006. Our registration and GST certificates are displayed on our Certifications page and available for physical verification.
Our office is at Main Dwarka Expressway, near Daultabad, Ward 30, Block D, Rajendra Park, Sector 105, Gurugram, Haryana 122006, India. We are conveniently located near the Dwarka Expressway corridor, close to Sectors 99–115. You can visit us in person or reach us at +91-92170-01757 or info@diskwebitsolutions.com.
Our founding team has 7+ years of experience in web and software development. We have delivered 150+ projects across industries including real estate, healthcare, e-commerce, education, logistics, and financial services. The team combines expertise in PHP, React, Laravel, React Native, UI/UX, DevOps, and digital marketing under one roof.
Yes. While we are based in Gurugram, we work with clients across USA, UK, Canada, Australia, UAE, Singapore, and other countries. International projects are managed fully remotely via email, WhatsApp, Google Meet, and Notion. We accept international payments and provide USD/GBP/AED invoices as needed.
Yes. Our portfolio page showcases selected projects with details on the challenge, solution, and outcomes. For specific industry examples (e.g., real estate portal, healthcare CRM, e-commerce platform), we're happy to share relevant case studies privately under NDA.
Simple: 1) Fill out our Free Audit form or Contact form with your project details. 2) Our team responds within 24 hours to schedule a discovery call. 3) After the call, we send a detailed proposal with scope, timeline, and pricing. 4) On agreement, we sign the contract and begin. You can also reach us directly at +91-92170-01757 or WhatsApp.

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