Privacy Policy

1. Who We Are

Diskweb IT Solutions is a registered LLP (Limited Liability Partnership) providing premium web development, mobile application development, CRM/ERP systems, UI/UX design, and digital marketing services. Our registered office is at Main Dwarka Expy, near Daultabad, Ward 30, Block D, Rajendra Park, Sector 105, Gurugram, Haryana 122006.

• LLPIN: ACW-0535
• GSTIN: 06AAZFD5279K1ZK
• PAN: AAZFD5279K

2. Data We Collect

We collect information in the following ways:

Information you provide directly

• Name, email address, phone number when you submit a contact or enquiry form
• Company name and project details when requesting a quote
• Communication history when you email or WhatsApp us

Information collected automatically

• Browser type, device, operating system, and screen resolution
• Pages visited, time on site, and navigation paths (via Google Analytics)
• IP address (anonymised where possible)
• Referral source (how you found us)

3. How We Use Your Information

• To respond to your enquiries and provide quotes or proposals
• To deliver the services you have contracted us for
• To send project updates, invoices, and support communications
• To improve our website content and user experience
• To comply with legal and regulatory obligations (GST, TDS, MCA filings)
• To send service announcements (you can opt out at any time)

We do not use your personal information for automated decision-making or profiling.

4. Cookies & Analytics

We use the following tracking technologies:

• Google Analytics 4 — anonymised usage statistics to understand how visitors use our site. You can opt out via Google's opt-out browser add-on.
• Google Tag Manager — to manage analytics and marketing tags without changing site code.
• Session cookies — essential cookies for form CSRF protection and admin authentication. These expire when you close your browser or after 1 hour(s).

We do not use advertising cookies or sell your data to ad networks.

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share data with:

• Service providers — e.g., email delivery (SMTP), hosting provider (Hostinger) — who are contractually bound to keep your data confidential.
• Legal authorities — when required by law, court order, or government regulation in India.
• Business transfer — if Diskweb IT Solutions is merged, acquired, or sold, your data may be transferred to the successor entity under the same privacy obligations.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• HTTPS/TLS encryption for all data in transit
• Hashed passwords using PHP's password_hash() with bcrypt
• Prepared statements and parameterised queries to prevent SQL injection
• CSRF token validation on all forms
• Regular software updates and vulnerability assessments

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access — request a copy of personal data we hold about you
• Correction — ask us to correct inaccurate data
• Deletion — request deletion of your personal data (subject to legal retention obligations)
• Opt-out — unsubscribe from marketing communications at any time
• Portability — request your data in a machine-readable format

To exercise any of these rights, email us at info@diskwebitsolutions.com. We will respond within 30 days.

8. Data Retention

• Enquiry form submissions — retained for 2 years, then deleted unless you become a client.
• Client project data — retained for 7 years as required by Indian GST and company law.
• Analytics data — retained per Google Analytics default settings (up to 14 months).

9. Third-Party Links

Our website may link to third-party websites (e.g., GitHub, LinkedIn, Google Business). These sites have their own privacy policies and we are not responsible for their practices. We encourage you to review them.

10. Policy Changes

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us

For any privacy-related questions or requests, contact our Data Officer: